Frequently Asked Questions

How long will it take for my order to arrive?

All items in our store will ship out in 1 to 3 business days after purchase, unless otherwise stated. For parcel orders, the shipping time is 1 to 6 business days and for larger pallet orders, the shipping time is 1 to 10 business days across Canada. For more accurate shipping times, please give us a call or email us. 

Please note, the above shipping times are estimated, and may be subject to further delay. Please place your order with the maximum lead time possible to ensure timely arrival. A tracking number will be supplied upon departure from our facility.

What should I do if my items arrive damaged?

Please inspect all items carefully before signing receipt. Any visible damage must be documented and reported to the driver. Items with minor damage may be accepted at the customer's discretion, but must be reported to the driver and Omni upon arrival. If damage is severe and deemed unusable, please refuse the delivery with a damage notation. A signature without any damage notation represents an acknowledgment from the customer of items received in "good order" and will not be covered by insurance.

Can I return items I have purchased?

All items purchased are either final sale, or can be returned at customers expense for store credit within 30 days of purchase. Returned items eligible for store credit will be subject to a restocking charge and must be in original state when returned. It is the customer's responsibility to know the warranty & return policy details of each item purchased.

Why is my shipping rate so high?

All shipping rates are based on weight, volume, and distance. If you feel the shipping rate is higher than it should be, feel free to call us at 1-844-748-8787 (416-748-8787 Local) to get a real time shipping rate.

Please note, actual LTL calculated rates (for orders over 65 lbs) may vary from what is calculated at checkout. In these cases, Omni Food Equipment may contact you to correct the shipping rate. This helps to provide the lowest overall shipping rates for all customers.